Purpose of the Role
We are seeking an experienced Community Engagement Manager to lead our efforts in building meaningful and lasting connections within the local and regional community in Somerset and the South West. This role will sit in the Corporate Communications function and will involve collaborative project planning and management, as well as coordination and engagement with community stakeholders, including local residents, local government, and business and community groups.
Dealing with cross-functional and multi-disciplined teams you will be involved in creating, maintaining, and driving engagement programmes and credible local initiatives to enhance our business profile, fostering community partnerships and ensuring positive interactions between Agratas and community stakeholders.
The position is based in Bridgewater and requires on‑site presence four days per week.
Key Responsibility Areas
- Community outreach and relationship building:
- Identify and engage with key community stakeholders to build and nurture strong and lasting relationships
- Collaborate with team members, local residents, businesses / business groups, community groups, education providers, NGOs and government entities to deliver community outreach and initiatives
- Be the first line of response to resolve issues of concern for community stakeholders, and build trust and confidence in our activities and approach
- Manage resources and plans (including budgets) required to deliver communications and community engagement activities, including public exhibitions and community meetings
- Ensure that community welfare is given meaningful consideration in all activities undertaken on behalf of the business and our delivery partners on site
- Event planning and execution:
- Organise and execute community events, workshops, and initiatives to enhance the businesses profile and our relations with community stakeholders
- Plan and support the delivery of an external events programme aligned with business strategy and objectives, making sure key internal stakeholders are engaged in the process
- Address community needs through impactful and well-coordinated community / CSR projects
- Community relations:
- Act as a liaison between the business and the community, collecting and managing feedback, including through meaningful, compassionate and proactive engagement with local residents
- Ensure positive interactions and address complaints and concerns promptly and professionally to build trust and enhance community relations
- Management of the business’ community engagement inbox, ensuring timely responses and effective handling of all correspondence
- Communications:
- Support the wider communications team with the implementation of internal and external communication strategies, events and initiatives, including promotion of the business’ involvement in community initiatives
- Develop and maintain a forward-looking register of all site activities, including for partner infrastructure development and delivery, to ensure a comprehensive cross-functional engagement programme
- Engage with community stakeholders to address concerns and maintain trust relating to emergency preparedness
- Adhere to emergency response plans and processes to support effective and timely communication in the event of an incident
- Work in collaboration with the wider communications team and on site leadership team to ensure the effective escalation and management of issues, including delivering timely updates in the event of emergencies
- Reporting and analysis:
- Provide regular reports on community engagement activities to senior leadership and through internal communication channels
- Assess the impact of initiatives and recommend adjustments based on stakeholder feedback and social impact metrics
- Cross-functional collaboration:
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- Work closely with the wider Corporate Communications team, other departments and partner organisations to develop integrated engagement strategies
- Foster a collaborative environment and working relationships with key internal team members in operations, HR, procurement, health and safety, and support the local team in producing high-quality engagements and initiatives
Qualifications and Experience
- Excellent communication skills, both written and verbal
- Strong leadership skills and team management to drive activity within the framework set for community engagement
- Proven experience in community engagement, stakeholder relations, public relations, or a related role
- Experience in creating written and creative content for various formats and channels
- Demonstrated proficiency in project management within a dynamic and fast-paced environment, overseeing engagement schedules and measurement of all activity
- Familiarity with the local community and cultural dynamics in Somerset and South West region
- Relevant bachelor’s degree or equivalent experience
Personal profile
- You’re a self-starter with a solid understanding of how to engage meaningfully with external audiences
- A natural and confident communicator, you’ll have a strong passion for community outreach and engaging audiences on a compelling journey
- With a passion for measuring impact and performance, you'll have a dedicated focus on evaluating how all campaigns, initiatives and projects perform, with an eye on continuous improvement
- You’ll have the ability to influence stakeholders at all levels, both inside and outside the business, and form strong networks to deliver
- You have a proactive, solution-oriented attitude and the ability to hit the ground running, work flexibly and perform under pressure to tight and competing deadlines
- An inspiring leader, you’ll know how to effectively manage a team and support team members to get the best from people at all levels of the business
What you’ll get…
As a new and evolving company, we offer a competitive and flexible benefits package that includes private healthcare, bonuses, enhanced parental leave, and wellbeing support through Yulife. We're committed to promoting work-life balance and employee wellbeing. As part of Tata Sons, you’ll be working in a fast-growing environment, contributing to the development of the UK’s largest battery manufacturing facility and shaping the future of a new organisation.
Agratas fosters an inclusive environment where employees can be their authentic selves. We believe that individuals perform best when supported and content in their workplace. Committed to diversity, we welcome applicants of all races, genders, sexualities, and abilities. If candidates require reasonable adjustments or have preferences regarding the assessment process, they are encouraged to communicate these needs to the Talent Acquisition team.
