Purpose of the Role
This role will be part of the business development team, responsible for leading customer opportunities, developing a deep understanding of their business and technical needs, and conveying their strategies, roadmaps, and solutions to Agratas teams.
Client Relationship Management: Serve as the primary liaison for assigned key accounts. Build and maintain strong, long-term relationships with stakeholders at OEMs.
Cross-Functional Collaboration: Coordinate with internal teams including Product Development, Supply Chain, Engineering, and Quality.
Market & Customer Insights: Track industry trends, competitor activities, and evolving customer needs.Provide actionable insights to influence product development and strategic planning
Key Responsibility Areas
1. Establish an account management framework that defines the way we engage with customers commercially incorporating contracts, pricing, T&Cs, product warranties.
2. Creation of commercial contracts to underpin the product requirement and deliverables.Work with the Programme Management team to develop cross functional products and implementation plan.
3.Lead customer opportunities to develop a good understanding of their business and technical requirements and articulate their strategies, roadmaps and solutions to Agratas teams.
4.Develop close working relationships with key internal and client stakeholders, becoming a trusted advisor to customers.
5.Working with R&D and Strategy teams to identify ideas for revenue generation and converting those ideas into leads, leads into opportunities to support Business Development head in building the pipeline.
6.Support stakeholders in relation to internal reporting, opportunity management, new capability building.
7.Working collaboratively with Operations, Programme Managers & Partners to ensure seamless delivery execution.
8.Be the customer’s point of escalation for ad-hoc issues that arise.
Knowledge Generic
Essential:
1.Excellent communication, interpersonal skills and self-confidence
2.Previous experience of establishing relationships with existing as well as new customers and becoming their trusted advisor.
3. Ability to articulate customer requirements to internal programme and technical product teams.
Desired:
1.Experience of problem resolution using structured approaches
2.Experience working with cross-functional teams, often in multiple locations globally.
3.Credibility within the account management environment and ability to influence others
4. Good knowledge of technical product constraints
Qualifications/Certifications
1. Prior experience in a similar role within the Automotive/Energy industry.
2. Familiarity with project management tools and software
3. 2 to 5 years of work experience.
